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FM Community

The Focus Framework is an Open Standard of capabilities that are owned, managed and developed by Opimise.

 Why join? 

Activity Prioritisation (AP) guides attentive support. Contribution Recognition engages everyone in their best work, together as a team. Flow metrics provide a wealth of insight and manageability. Together, they form the Focus Framework's two practices: Support Lifecycle Management and Team Performance Management.
 

If you are a team practitioner who has an interest in support services, whether in IT, across the enterprise, or in business customer services, we hope you will join the FM community to learn all about it.

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| Video guides, together with the Flow Management catalogue, cover all FM capabilities.

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Other benefits include:
 

  • Tool-specific body of knowledge (BOK) built over time.

  • Learn AP's basic form - Progression Point Prioritisation - for the ITIL
    approach to work as well as possible.

  • Forum support, including support from Opimise.

  • 10% off voucher for our High Performance Principles course.

  • Flow Verification - proof of your operational maturity is an asset. If self-developing the capabilities, credit the extent and quality of your implementation compared to the Focus Framework standard.

  • Free licensing of Patent Pending methods (for non-commercial development and use - required in the USA).

* In accordance with our terms and conditions, while the community is generally open to all, certain categories of organisation who would be partners of Opimise, their representatives and independent consultants, must join the community through a partner channel.
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