In IT, support is your main “experience arena”. Timeliness makes it good. Timeliness needs Activity Prioritisation (AP). Reliability needs Teamwork. Flow Management brings both.
Plug the main Experience gap
Teams losing focus on ageing tickets?
Or, does your support flow?
Activity Prioritisation is simply an adjustment, but support becomes entirely streamlined across team & enterprise silos
AI & Automation can only assist
Get in touch or join the Community of Practice to learn all about it, but first...
Understand why frequently slow service is normal. Plus, Standard Activity Prioritisation explained (2 mins).
_edited.png){kind=small}
Read why IT Experience Management (ITXM) needs Flow Management (5 mins).
Join the Community of Practice to learn about the many Activity Prioritisation features required for it to be successful, how it works with Contribution Recognition to break-down silos and engage teams in their best work, understand all 12 Flow Management practices, plus gain access to other resources including:
1. "Sub-optimal practice" - learn how standard practice (ITIL) for ticket management can be made to work as well as possible (if your ITSM tool does not support FM);
2. "Strategic objective for experience #2" - learn how to move easily from phone channel reliance to become a Digital Channel Service Desk, and the many reasons for doing so.
The future of human-centric support is here.
Let's shape yours together.
See how it works - say good-bye to a badly managed backlog. Hello reliable, timely service.
Reduce the Experience Gap without FM practices - have your teams learn FM's 20 good practice principles.
Flow Management DIY? Verify against the Focus Framework.
21 Operational Issues harm IT support. Get the background...