top of page

SOFF Foundation course

Please enrol on the short 30-minute course below.

The Support Ops Focus Framework (SOFF) wraps the Flow Management methodology which is the subject of this course, making the course highly practical in nature.

​

 Course benefits... 
 

  • Particularly beneficial for service designers and those involved in Experience Management or service improvement, being SOFF certified confirms that you have gained understanding of the main operational issues in IT support that are ordinarily unrecognised or overlooked, why they exist, why they are harmful, and how to overcome them.
     

  • The understanding equips you to contribute positively when service improvement is discussed at work.
     

  • Certified professionals may request the "Insiders Guide" to basic Activity Prioritisation that can be implemented in any ITSM tool. The guide includes AP's full set of 12 meaningful statuses that enable consistent status management which in turn enables the operational breakthrough that is AP.
     

  • If your organisation decides to introduce AP and wants help with the transition, for instance more statuses to choose from (the AP standard has three dozen to suit different circumstances), tool configuration, transition workshops, operating procedure development, you can benefit as an Opimise affiliate. Details on how to become an affiliate are provided upon course enrolment.
     

  • The certificate and qualification badge can be used to enhance your resume and LinkedIn profile.
     

  • With course enrolment, you become a member of the FM community for access to resources that assist in ensuring Flow Management success.

SOFF Foundation.png

  • Almost everyone who is knowledgeable in IT support agrees that standard Activity Prioritisation should become standard practice. By showing your support in getting certified, you are joining a community of like-minded IT professionals that hopefully will grow enough to pursuade ITSM tool software companies to add an AP feature set, for it to become standard practice.

​

 Course content... 
 

  1. All Key Facts including Flow Management specifics.
     

  2. More on the ITIL status quo including the four main operational issues and where Flow Management fits in.
     

  3. Some detail in what Flow Management is, and where experience management is positioned without it.
     

  4. The 3-minute standard AP explainer video .
     

  5. A 14 question quiz to become SOFF Foundation certified.

bottom of page