Extensively foundational

IT support is IT service management's foundation. Flow Management is its reform covering speed and responsiveness, teamwork, team engagement, manageability, continual improvement of technical and procedural knowledge, service approachability, and communication.

First and foremost, by absolutely minimising business lost work time from IT Incidents and Requests, Activity Prioritisation forms exceptional strategic and financial value. Other aspects of Flow Management make a big difference to many additional ITIL practices, doubling the financial gain that can be expected.

Beyond ITIL, your service management strategy might include ITXM and AI. FM strongly impacts these areas, and if your support teams are geographically dispersed, this is covered too.
 
Through capabilities bundled into a second service tool module - TPM Insight - teams "stay close".

Team Together: Ticket integrated asynchronous collaboration that facilitates knowledge sharing and avoidance of unnecessary ticket reassignment - particularly beneficial for new support team members, and for team-wide swarming more broadly.

Quality and Security Protection: Through this capability, the work of new support team members is continuously checked for adherence to standard procedures, for "just in time" remediation.

Flow Monitoring: When coworkers might need assistance, it's clearly seen. The capability comes from insight of the kind that previously was available only for a Service Desk call centre team.

Wrapping all FM capabilities, Contribution Recognition is the impetus to promptly help-out.
 
Together, FM's culture of teamwork is made even stronger, for worry-free work-from-home.