First and foremost, by absolutely minimising business lost work time from IT Incidents and Requests, Activity Prioritisation forms exceptional strategic and financial value. Other aspects of Flow Management make a big difference to many additional ITIL practices, doubling the financial gain that can be expected.

Beyond ITIL, your service management strategy might include XM and AI. FM strongly impacts these areas, and if your support teams are geographically dispersed, this is covered too.
 
Through capabilities bundled into a second service tool module - TPM Insight - teams "stay close".

Team Together: Ticket integrated asynchronous collaboration that facilitates knowledge sharing and avoidance of unnecessary ticket reassignment by ensuring each collaboration request is actively managed - particularly beneficial for new support team members, and for team-wide swarming more broadly.

Quality and Security Protection: Through this capability, the work of new support team members is continuously checked for adherence to standard procedures, for "just in time" remediation.

Flow Monitor: When coworkers might need assistance, it's clearly seen. The capability comes from insight of the kind that was previously only available for a Service Desk call centre team, brought to all teams.

Wrapping all FM capabilities, Contribution Recognition is the impetus to promptly help-out regardless of who owns a service ticket.
 
Together, FM's instilled culture of teamwork is made even stronger, for worry-free work-from-home.