Showcase Customer & Employee Experience: Verify your Flow Implementation
Through Flow Management practices, particularly Activity Prioritisation, teams are enabled to deliver on their purpose of reliably meeting needs and expectations, for the benefit of service customers and support team employees alike - a capability to be made the most of.
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If you are self-developing, by joining the community of practice, one of the benefits is that your implementation can be assessed against our standard - the Focus Framework.
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Your implementation meets the standard if a complete minimum feature-set has been developed for each practice.
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Practice verification is across four pillars - Activity Prioritisation, Contribution Recognition, Flow Metrics, and FM Advanced.
Managed Service Providers and ITSM tools
Practice verification might be a marketing asset.
For any organisation
Verification might be a recruitment asset, to attract talent.
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For more information, please get in touch.
