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DIY? Or... 

Meet the FM Standard?

Flow Management is an open standard
In some service management software tools, Flow Management functionality can be self-developed. We facilitate this by sharing high-level detail of the Focus Framework because our aim is to improve support services as widely as possible. You might choose to involve us, or choose a partnered service tool product, however, for various reasons:

Generally
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  • Our apps, and product features developed by service tool software companies who have partnered with us, meet the Flow Management standard, of being "Flow Verified".
  • Unverified DIY implementations might lack credibility as an operational, business, and recruitment asset.
  • Detailed specifications and flow verification criteria are not shared with the FM community.
  • We provide comprehensive baseline audits reporting on the imperative for Flow Management and against which the extent of improvement can be gauged.
  • We specialise in managing the divisional and organisational change, for a naturalised transition.
  • We specialise in Standard Operating Procedure team manuals which should underpin the change, optionally expanded to cover all principle, policy, process, and procedure considerations for a team, not only those surrounding Flow Management.
     
Activity Prioritisation
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  • AP includes much more than just appropriate sequencing of activity. 40 features are specified in the complete standard, plus 12 Status Flow Metrics for operational insight.
  • Our BoK includes three dozen standard and non-standard lifecycle statuses to choose from depending on the nature of your support organisation. 12 are universal. For timeliness, a full set is important.
  • We provide advice for the many interactions that AP has with other FM practices, including Advanced AP and Perfect Prioritisation, to establish the ideal service system for your organisation.
  • AP is patent pending in the USA, requiring a license for commercial use (licensing is free for internal development and use, upon request).
     
Contribution Recognition & Team Performance Management (TPM)
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​125 features are specified in the standard, plus 14 Activity Flow Metrics.
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