In some service management (ITSM) software tools, Flow Management functionality can be self-developed. We facilitate this by sharing high-level detail of the Focus Framework standard because our aim is to improve support services as widely as possible. You might choose to involve us, or acquire FM opApps "off the shelf" in compatible tools, however, for various reasons:

Generally

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• Our opApps meet the Flow Management standard, of being "Flow Verified".

• Unverified DIY implementations might lack credibility as an operational, business, and recruitment asset.

• Detailed specifications and flow verification criteria are not shared with the FM community.

• We provide comprehensive baseline audits reporting on the imperative for Flow Management and against which the extent of improvement can be gauged.

• We specialise in managing the divisional and organisational change, for a naturalised transition.

• We specialise in Standard Operating Procedure team manuals which should underpin the change, optionally expanded to cover all policy, process, practice, and procedure considerations for a team, not only those surrounding Flow Management.
   

Activity Prioritisation

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• The AP standard includes much more than just status configuration. 40 features are specified in the complete standard, plus 12 Status Flow Metrics for operational insight.

• Our BoK includes three dozen standard and non-standard ticket lifecycle statuses to choose from depending on the nature of your support organisation. 12 are universal. For timeliness, a full set is important.

• We provide advice for the many interactions that AP has with other FM practices, to establish the ideal service system for your organisation.

• AP is patent pending in the USA, requiring a license for commercial use (licensing is free for internal development and use, upon request).
   

Contribution Recognition & Team Performance Management (TPM)

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​125 features are specified in the standard, plus 14 Activity Flow Metrics.

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